Terms of Service

These Terms of Service govern the engagement between Value AI Solutions ("we", "us", "Value AI") and the client ("you") for automation design and build services. By engaging Value AI Solutions you agree to these terms.

1. Scope of Services

Value AI Solutions designs, builds, and hands over automated workflow systems: discovery of the process to be automated, a written scope, the build itself, and a documented handover. The specific processes in scope, deliverables, timeline, and fees are defined in the individual engagement agreement signed before work begins. Anything not written into that agreement is out of scope.

2. Engagement Structure

Engagements are fixed-scope. Fees, payment schedule, and delivery milestones are set out in the engagement agreement. Changes to scope after signature are agreed in writing, with any effect on fees or timeline stated before the additional work starts.

3. Client Obligations

• Provide access to the systems, accounts, and data the agreed build requires, within the timeframe set in the engagement agreement.
• Designate a single point of contact for decisions, access, and review.
• Hold and pay for your own third-party subscriptions (automation platform, model providers, CRM, and similar) needed to run the delivered system.
• Review the delivered system at handover and raise defects within the acceptance window stated in the engagement agreement.

4. Third-Party Platforms and AI Output

Delivered systems run on third-party platforms and AI models that we do not own or control. You are responsible for your own accounts with those providers and are bound by their terms and pricing. We are not liable for their outages, price changes, deprecations, or API changes, though we will tell you when a change affects a system we built.

Systems that generate content or make routing decisions using AI models can produce incorrect output. Where an engagement specifies human review before an output is sent, published, or actioned, responsibility for outputs released without that review sits with you.

5. Data and Confidentiality

All client data and business information disclosed to us is treated as confidential. We do not share, sell, or use it for any purpose other than delivering the agreed engagement. Data we hold is retained only for the duration of the engagement and a 90-day post-engagement period for support and dispute resolution, after which it is deleted. We operate under a mutual NDA included in the engagement agreement.

6. Intellectual Property

Our underlying methodology, internal tooling, and reusable templates remain the intellectual property of Value AI Solutions. The delivered system as configured for your business, together with its documentation and any data it produces, is yours to keep, modify, and operate without further payment to us.

7. Warranty and Support

We warrant that the delivered system performs as described in the written scope at the time of handover. Defects reported within the acceptance window are corrected at no additional cost. Ongoing monitoring, maintenance, and changes after that window are a separate agreement.

8. Limitation of Liability

Value AI Solutions is not liable for indirect, incidental, or consequential damages arising from the engagement. Our total liability is limited to the fees paid under the relevant engagement agreement. We are not responsible for outcomes affected by factors outside our control, including client-side changes to connected systems or data, withdrawal of access, third-party platform changes, or use of the system outside its documented scope.

9. Governing Law

These terms are governed by Swedish law. Disputes are resolved in the courts of Stockholm, Sweden.

10. Contact

Questions about these terms: johan@valueaisolutions.com